Policies · Returns
Returns & refunds.
Research compounds are temperature and integrity sensitive, so our policy is built around fast resolution rather than open-ended returns.
What we replace or refund
- —Incorrect item shipped — full replacement, return freight covered by us.
- —Vial arrived cracked, unsealed, or with a compromised stopper — replacement on receipt of photographs.
- —Compound does not match the Certificate of Analysis supplied with the lot — replacement or full refund, your choice.
- —Parcel confirmed lost in transit by the carrier — replacement or full refund.
What we cannot accept
- —Opened, punctured, or reconstituted vials — once the seal is broken we cannot verify chain of custody.
- —Change-of-mind returns after dispatch on temperature-sensitive lines.
- —Claims raised more than 7 days after delivery is marked by the carrier.
How to start a claim
Email orders@enhancedhealthlabs.com within 48 hours of delivery with your order number, the batch number on the vial, and photographs of the outer packaging and the vial. We respond within one business day.
Approved card refunds are returned to the original card within 5–10 business days. Bank transfer refunds are paid back to the originating account within 3 business days of approval.